Senior Certified Master Solution Architect (ServiceNow)

About the Role

The Department of Home Affairs is seeking a Senior Certified Master Solution Architect (EL2 equivalent) to support the Program in designing, governing and implementing complex digital transformation strategies focused on Cloud Service integration to ServiceNow products. The architect provides technical leadership in the design and implementation of systems integration to ServiceNow to support the uplift of Service Desk operations, and is responsible for the quality of solution architecture work across the Program.

Define the end-to-end solution architecture for the ServiceNow platform in support of a Program integrating cloud services to ServiceNow and uplifting Service Desk operations. Lead ServiceNow solution design across modules and business functions; translate business requirements into scalable, secure, supportable solutions; organise and facilitate workshops with business stakeholders, product owners, architects and technical teams; develop solution blueprints and conceptual, logical and physical architecture designs and integration patterns; provide guidance on ServiceNow best practice, governance, platform standards and design principles; design and document integrations between ServiceNow and external systems; manage architectural risks, dependencies, assumptions and constraints; review and assure the quality of designs, configurations, customisations and development by delivery teams; and submit solution documents for review and acceptance in line with departmental policy, security, accessibility and government frameworks.

Key Responsibilities

• Define the end-to-end solution architecture for the ServiceNow platform, aligned with business objectives, enterprise architecture standards and technical requirements.
• Lead the design of ServiceNow solutions across relevant modules and business functions; analyse business requirements and translate them into scalable, secure and supportable technical solutions.
• Organise, facilitate and co-facilitate workshops with business stakeholders, product owners, architects and technical teams to elicit requirements and define solution designs.
• Develop solution blueprints, conceptual, logical and physical architecture designs, and integration patterns; design and document integrations between ServiceNow and external systems for interoperability, security and performance.
• Provide guidance on ServiceNow best practices, governance frameworks, platform standards and technical design principles.
• Assess and manage architectural risks, dependencies, assumptions and constraints through the project lifecycle; review and assure the quality of technical designs, configurations, customisations and development by delivery teams.
• Submit solution documents for review and acceptance, ensuring compliance with departmental policies, security requirements, accessibility standards and relevant government frameworks.
• Deliverables: Solution Architecture Document (SAD); ServiceNow Solution Design; High-Level Design (HLD); Integration Architecture and Interface Design Documents; CMDB and CSDM Design Documentation; Security Architecture and Compliance Assessment; Platform Implementation Approach; Workshop Outcomes, Requirements Traceability and Executive Briefings.
• Transfer skills and knowledge to departmental staff and store documentation in accordance with the Department's recordkeeping policy.

Essential Criteria

1. Solution architecture - SFIA Level 5: leads the development of solution architectures in specific business, infrastructure or functional areas; leads the preparation of technical plans and ensures appropriate technical resources are available; ensures appropriate tools and methods are available, understood and employed; provides technical guidance and governance on solution development and integration; evaluates requests for changes and deviations from specifications and recommends actions; ensures relevant technical strategies, policies, standards and practices (including security) are applied correctly.
2. Enterprise and business architecture - SFIA Level 5: develops models and plans to drive the execution of the business strategy, taking advantage of opportunities to improve business performance; contributes to creating and reviewing a systems capability strategy which meets the business's strategic requirements; determines requirements and specifies effective business processes through improvements in technology, information or data practices, organisation, roles, procedures and equipment.
3. Systems design - SFIA Level 6: develops and drives adoption of and adherence to organisational policies, standards, guidelines and methods for system design; champions system design principles and the selection of appropriate design life cycle models; leads system design activities for strategic, large and complex systems development programmes; develops effective implementation strategies consistent with requirements, architectures and constraints; develops system designs requiring the introduction of new technologies or new uses for existing technologies.

Desirable Criteria

• ServiceNow Certified Master Architect (CMA) or equivalent advanced ServiceNow certification.
• Governance - SFIA Level 6: implements the governance framework; determines governance requirements within a defined area of accountability reflecting the organisation's values, ethics and wider frameworks; communicates delegated authority, benefits, opportunities, costs and risks; leads reviews of governance practices with sufficient independence from management; acts as the organisation's contact for relevant regulatory authorities and external stakeholders.
• Requirements definition and management - SFIA Level 6: champions requirements management principles and effective life cycle models; develops organisational policies, standards and guidelines for requirements definition and management; plans and leads scoping, requirements definition and priority setting for complex, strategic programmes; drives adoption of and adherence to policies and standards; develops new methods and organisational capabilities for requirements management.

Role Details

This opportunity is sourced through the Australian Government's BuyICT panel for ICT Labour Hire services.